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Why do we have a Terms of Service?

We have to have rules and limitations set in place for our company to flow and work in unison with the office, scheduling, payments, techs, and client expectations.

Our goal is to provide a high-priority, pre-scheduled service, a high retention rate with our techs, and professional service all around. We can only accomplish this through a term of service.

We don't believe in long-term contracts or being bound to a schedule or commitment that is uncomfortable. Therefore we have a Terms of Service, which is an understanding of expectations in writing for both parties while services are being used. Understand these terms are meant to notify you and prevent frustration. Expectations are EVERYTHING.

What services do we offer?

We specialize in residential recurring services. We offer weekly and bi-weekly pre-scheduled cleanings, priority cleanings, deep cleanings, move-in/out, construction, commercial, and short-term rentals. Your day and time are specifically reserved for your home, so you can have peace of mind and priority. We also offer one-time cleanings, appliance cleaning, and small add-on services.

For all visits, you will receive an email and text reminder 6 days before your appointment. Please see our Cancellation Policy regarding rescheduling or canceling your visit.

How do I get on your schedule?

All jobs are required to have the first visit 50% paid to begin services and secure your spot on the schedule, as well as a card on file to charge future visits and remaining balances. For recurring visits, we require a card on file and charge when your cleaning is complete.

Arrival windows

We allow a 1-hour arrival window for our first home, beginning at 8am. Our second home in the afternoon will have a 4-hour arrival window due to traffic, lunch breaks, or pre-scheduled changes at the previous home. Our scheduling hours are Mon–Fri, 8am–5pm. If you require a specific time/window, please notify the office so we can accommodate if possible. We clean commercial and short-term rentals on the weekends.

Skipping a service

We know life happens, and sometimes your service will need to be skipped. If you request to skip, please know we will make a price adjustment for your next cleaning:

Payments

All payments are processed automatically via the payment method on file on the day of service. We do not accept cash or checks. All recurring clients are required to have a valid payment method (credit/debit card or ACH) on file prior to the start of service, unless previously discussed. It is the client's responsibility to ensure their payment method is up to date and has sufficient funds.

A $25.00 returned-payment fee will be applied for any payment that is declined, rejected, or returned. Angles Pro Cleaners reserves the right to pause services if an invoice remains unpaid 5 days after the service date, with a $25.00 late fee added to any past-due invoice. We reserve the right to cancel services due to non-payment 21 days after the invoice due date; services resume once the balance is paid in full.

Cancellation Policy

Pausing service

If you need to pause services, we will send an email with the effective paused date and the adjusted price for your next visit. Services paused for 60–120 days will require an extended maintenance clean; services paused for more than 120 days will require a full or partial top-to-bottom deep clean, to ensure your home stays at the 5-star standard you expect. In the event of renovations or construction, please contact us for a custom quote to resume services.

Reclean / satisfaction policy

We have a 24-hour turnaround policy. If any areas are not cleaned to satisfaction on the day of cleaning, the client should contact the office within 24 hours and we will return to reclean those areas within 24 hours at no cost. Client walkthroughs are required for first-time cleanings; if a walkthrough is not performed, the reclean policy is waived. We do not offer refunds.

Tipping

Tipping is not required, but it is always greatly appreciated by our staff. The standard amount is 10%–20% of the cost of service. If you'd like to send a "thank you" tip, contact the office to leave feedback and a tip of your choice.

Do I need to be home?

No, you do not need to be home for any of our services — it is 100% dependent on your comfort level. All of our techs are fully background-checked and vetted before entering your home. We understand many clients work from home, so rest assured we can work around your schedule.

Tidying before we arrive

We are here to do the heavier maintenance cleaning your home needs, so we ask that toys, clothes, and personal items be picked up before our arrival so we can focus your scheduled time on cleaning. Heavily cluttered areas, "much loved" playrooms, and piles of laundry will not be moved or cleaned, and we will work around them. Dishes should be put away as well.

Our cleaning model

We use a solo-cleaning model. For recurring service, we send one cleaning tech for any home under 4,500 sq ft; homes over 4,500 sq ft (or jobs exceeding 5 hours) receive two technicians. Most first-time and deep cleans are assigned two or more techs based on scheduling. We build schedules around route optimization, and while we aim for consistency, we occasionally send a different tech due to scheduling, illness, or availability. All our techs are trained the same way for a consistent clean.

Cleaning products & supplies

Angles Pro Cleaners provides all necessary cleaning products. Our staff is trained to use our products and will not use clients' products unless approved by the office. We require all bathrooms to have a toilet brush for sanitation, and we ask that you provide an upright, corded vacuum to help keep outside allergens and odors out of your home.

Pets

Our team loves all fur babies! Please feel free to leave your people-friendly pets in the house; however, if you kennel your dogs or place them in a separate room/area, we will not clean that area. All aggressive animals must be kenneled, in a separate room, or outside during the cleaning — our technicians' safety is our number one priority.

Discounts

We offer 10%+ off for active military and veterans, and we partner with Cleaning for a Reason to provide free cleanings for cancer patients. Please call us for details.

Property access

We require access to the property on the scheduled appointment day/time; entrance information (door code, key, garage code, etc.) must be provided before service that day. We do not carry clients' keys. If we are locked out and entrance cannot be provided that day, a lock-out fee of 50% of the cost of services will be charged.

Holidays

We are closed for all services on major holidays, including July 4th, Thanksgiving, Black Friday, Christmas Day, and New Year's Day. Cleanings 5 days before and after these holidays may be subject to a scheduling adjustment and require pre-payment to confirm your spot.

No poaching of staff

Angles Pro Cleaners does not permit clients to "poach" our employees. We request that you not solicit our employees for side jobs or direct hire. If you solicit an employee for private hire, all future services will be immediately terminated.

What we do NOT clean

Closing

Thank you for taking the time to review our Terms! If you have any questions, please reach out to our office at (910) 627-9255.