Effective Date: November 6, 2024

At Angles Pro Cleaners, we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, and disclose information when you use our services, including our website and SMS notifications.

Information We Collect

We may collect several types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, and any other details you provide while booking a service or contacting us.
• Technical Information: This includes information about your device, IP address, and browsing activity on our website.
• SMS Information: By opting in to receive SMS communications, you consent to the collection and use of your phone number for transactional and promotional messages, compliant with applicable regulations, including 10DLC requirements. The SMS consent process will not be shared with third parties. Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, text "HELP."

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, manage, and improve our cleaning services.
• Customer Support: To respond to inquiries, comments, and complaints.
• Marketing and Communications: To send you promotional offers and service updates via email, SMS, and other channels, in compliance with applicable regulations.

Types of SMS communications include, for customers: updates regarding appointments, cleanings, or other relevant information; and for job applicants: information about application status, onboarding materials, or other employment-related updates.

You may opt out of promotional communications by following the unsubscribe instructions included in these messages or by contacting us. No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party providers who assist us in delivering services, only to the extent necessary.
• Legal Compliance: When required by law or to protect the rights, property, or safety of Angles Pro Cleaners or others.

Your Rights and Choices

• Access and Correction: You may request access to or correction of your personal information.
• Opt-Out: You can opt out of marketing communications, including SMS, at any time.

Security

We implement appropriate technical and organizational measures to secure your personal information. However, no data transmission or storage is 100% secure.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Phone: (910) 627-9255
• Email: anglesprocleanersnc@gmail.com

Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of Angles Pro Cleaners' services. By using our services, you agree to these Terms. If you do not agree, please refrain from using our services.

Services

Angles Pro Cleaners provides professional cleaning services. By booking a service, you agree to pay the fees associated with the service and abide by our policies, including those outlined in this Privacy Policy.

SMS Communications

By providing your phone number, you consent to receive SMS communications for booking confirmations, reminders, and promotions. Message and data rates may apply. You may opt out of promotional SMS messages by replying "STOP" to any SMS message or by contacting us. Our SMS communications comply with 10DLC requirements, ensuring transparency and adherence to carrier regulations.

Disclaimer and Limitation of Liability

• Disclaimer: Our services are provided "as is." To the fullest extent permitted by law, we disclaim any warranties, express or implied, regarding our services.
• Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages resulting from your use of our services.

Governing Law

These Terms and your use of our services are governed by the laws of North Carolina.

Amendments

We may update these Terms from time to time. We will notify you of significant changes by posting the new Terms on our website or through direct communication.

Contact Information

For questions about these Terms, please contact us at (910) 627-9255 or anglesprocleanersnc@gmail.com.